Shipping Policy

At FreshVion, we aim to provide fast and reliable shipping to ensure your products arrive in a timely manner. Please review our shipping policy to understand how your order will be processed, shipped, and tracked.

Expected Delivery Times

FreshVion offers fast worldwide shipping, including for customized and bespoke products. Delivery times may vary depending on the destination, but we strive to get your order to you as quickly as possible.

Shipping Methods

We use trusted and reliable carriers to ensure timely delivery:

  • Yun Express

  • UPS

  • 4PX

  • USPS

  • DHL

Shipping Locations

Currently, we offer shipping to the following location:

  • USA

Unfortunately, we are unable to deliver to post office boxes, B.F.P.O., or A.P.O. addresses at this time.

Address Accuracy

It is the customer's responsibility to provide the correct shipping address at checkout. Orders will be shipped to the exact address provided, and we are not liable for any delays or issues caused by incorrect or incomplete address details.

Convenient Click & Collect Option

If you're not home at the time of delivery, you can opt for our Click & Collect service. Choose to have your package sent to a local UPS Access Point. UPS will leave a card with details on where to collect your parcel. Ensure to bring your ID when picking up your package.

You can track your order using the tracking link provided in your shipping confirmation email.

Track Your Order to Your Door

Once your order is dispatched, we’ll send you tracking information so you can monitor your shipment’s progress. If you don't receive this email, please contact us at freshvion@gmail.com.

Customer Responsibility for Tracking

Once a tracking number is issued, it’s your responsibility to track your order and stay in touch with the courier for:

  • Missed delivery attempts

  • Address corrections

  • Local pickup arrangements

  • Redelivery scheduling

Failure to manage your tracking may result in the package being returned to the sender.

Handling Damaged Packages

If you receive your package and notice it’s damaged, take photos immediately as evidence. Contact our support team with the proof as soon as possible, and we will assist you in resolving the issue.

Customs Fees Fully Paid

All shipments are made on a Delivery Duty Paid (DDP) basis, meaning taxes and duties are included in the final price. However, if customs or the courier requests additional charges at the time of import or delivery, please contact our customer service team, and we will assist you.

Full Insurance

We ensure that all orders are covered by insurance during transit until delivery is successfully completed. Once the package is marked as delivered or an attempted delivery is made, the responsibility transfers to the customer.

If the package is undeliverable, the courier will return it to a postal location and attempt delivery the following business day. However, if the customer instructs the courier to leave the package unattended, the insurance coverage is void.

Failed Delivery Attempts

If Yun Express, UPS, USPS, DHL, or 4PX attempts delivery but the customer is unavailable or the address is incorrect or incomplete, the courier may mark the package as Insufficient Address, Undeliverable, or Returned to Sender. This will count as a valid delivery attempt and fulfills the seller’s obligation.

Proof of Delivery

The tracking updates provided by Yun Express, UPS, USPS, DHL, 4PX, or any shipping partner serve as official proof of delivery, attempted delivery, or return to sender.

Return to Sender Policy

If your package is returned due to a courier error, we will reship it at no additional cost once we confirm the correct address.

If the return is due to customer error (incorrect address, refusal, missed pickup, or failure to respond to delivery attempts), we will:

  • Consider the seller’s delivery obligation as fulfilled.

  • Not offer a refund.

  • Offer a free re-shipment once the correct address is provided.

Non-Delivery Reporting Window

Customers must report any non-delivery claims within 7 days of the carrier’s last tracking update. Claims made after this period may not qualify for replacement or investigation.